General Terms and Conditions


1.º These general sales conditions are agreed between SO COOL LDA., Headquartered at Rua Pintores de Vidro nº37, 2430-102 Marinha Grande, tax number 513 198 385 and contact +351 913 417 911, hereinafter referred to as “SO COOL“ and people who wish to make purchases through the website hereinafter referred to as “User“.

2.º The User who wishes to buy on the website declares to have full legal capacity.

3.º The parties agree that purchases made through the website will be regulated exclusively by this contract excluding any conditions previously available on the website https: //


1.º The purpose of these general terms and conditions of sale is to provide and define all the necessary information to the User on the modalities of ordering, selling, paying and delivering purchases made on the website
2.º These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.

3.º The user declares to have known about the present general conditions of sale before placing his order and the fact of ordering AÇAÍ (SORBET, BIO PULP AND LIOFILIZED), TAPIOCA, FRUIT PULP, GRANOLA,COCONUT WATER on the website https : // implies the unreserved acceptance of the User and their prior, full and total adherence to these general sales conditions.

4.º SO COOL reserves the possibility to change these general sales conditions at any time, the general sales conditions applicable to any order being those accepted by the User at the time of validating his order.



1.º The User places his order by completing the purchase process presented on the website, adding the products he wants to order to the shopping basket.

2.º To send your order the User must:
a) Register on the website, providing the information requested there. The User is informed and accepts that the introduction of any identification element will prove his identity and express his consent.

b) Log in (providing a combination of email and password chosen by the User when registering).

c) Complete the information and choose the options available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the tax number and the name you want for tax purposes shown on the invoice).

3.º The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Sales Conditions, which will be the only ones applicable to the contract thus concluded.

4.º SO COOL will honor orders received online only up to the limit of available stocks. In the absence of product availability, SO COOL undertakes to inform the User as soon as possible.

5.º The data contained in the invoice are the sole responsibility of the User. The invoice once issued cannot be reissued with changes.

6.º The order requests are valid for ten days, unless the order is registered under a promotional campaign that defines a different term, it’s not possible to guarantee prices, discounts, promotions and offers beyond this term. If payment isn’t received by our services within that period, the order cannot be validated. Any amount received after this date will be returned or used for a new order.



1.º After being informed of the status of your order, and once the information requested has been provided by the User, the User will choose the payment method you wish to use to pay for your order.

2.º On the website, SO COOL offers the User the following forms of payment via UNICRE – INSTITUIÇÃO DE CRÉDITO SA:
a) Credit card (Visa, Mastercard);
b) ATM reference;
c) Transfer;
d) MBWAY (Portugal);

3.º In the case of payment with a credit card, the debit will be made on the User’s card immediately after the goods are dispatched. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.



1.º The delivery of orders takes place within ten working days after receipt of your payment. If your order includes frozen and non-frozen products, they are shipped separately.
In this case, they will be delivered by different carriers, and delivery may take place on different dates

2.º When ordering non-frozen products, shipping costs are added. The amount of shipping costs will be clearly indicated at the time of order confirmation, before payment is made. In the case of frozen products, shipping costs are included in the product value.



1.º The prices must be understood in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.

2.º If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or proceed with its cancellation.



1.º The cancellation or return process will be treated case-by-case by SO COOL. The order must arrive in writing to the email address, up to 14 days after receipt of the order, with the instructions for cancellation or return of the goods answered and defined by SO COOL, by the same means of communication.

2.º Whenever possible, the return must be made using the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, in order to make the return by Bank Transfer.

3.º SO COOL undertakes to reimburse the User within a maximum period of 14 days from the date on which it’s informed of the User‘s decision.

4.º The returned products must be in a condition of sale, that is, in the same condition in which they arrived in the hands of the User, without any anomaly or damage.

5.º If the value resulting from the exchange of products for an order is lower or higher than the initial value of the same, the settlement conditions will be indicated by SO COOL.



The processing of your data is done in compliance with the legislation on the protection of personal data. These, subject to computer processing, will be included in the SO COOL database and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Their supply is optional and the right of access, rectification and cancellation of any data that directly concerns you, personally or in writing, is directly guaranteed to the address on the home page of this website.



1.º Except for the mandatory legal provision in matters of territorial jurisdiction, the parties agree to establish as competent the jurisdiction of the District of Leiria (Portugal), with express waiver of any other, to settle any disputes arising from the performance of this Agreement.
2.º In the event of a consumer dispute, for the purposes of article 18 of Law no. 144/2015, of 8 September, the User may use the Arbitration Center contained in the List of Centers available on the website General Directorate of Consumers at

3.º Without prejudice to that referred to in the previous number, the User may submit his Complaint to SO COOL, in the Physical Complaints Book available at the premises of the company, or through the Electronic Complaints Book, available at https: //www.livroreclamacoes. pt/start.